Welcome to Coastal4Seafood’s FAQ section. Here are answers to common questions about our products, orders, shipping, and sustainability. If you don’t find what you need, feel free to contact us directly.

 

Products & Quality

Q: Where do you source your seafood from?
A: We source from wild-caught fisheries in some of the world’s richest marine ecosystems. All our harvesting follows strict sustainable and ethical practices.

Q: Do you provide live seafood or only fresh/frozen?
A: We offer fresh, frozen, and in some cases live seafood depending on species and local regulations. If you need live crustaceans or shellfish, let us know and we’ll check availability.

Q: How do you ensure seafood freshness and safety?
A: We maintain an end-to-end cold chain logistics system, employ HACCP, FDA, EU, ISO, and sustainable fisheries certifications, and ensure all handling, packing, and shipping is temperature-controlled to preserve freshness.

 

Ordering & Payments

Q: Do I need an account to place an order?
A: No, you can place an order as a guest. But creating an account gives you access to order tracking, faster checkout, and bulk pricing if applicable.

Q: Are there minimum order quantities for bulk/wholesale orders?
A: We accommodate a wide range of order sizes. Bulk pricing and minimum quantities may apply depending on the product. Contact our sales team for details.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, bank/wire transfers, and other secure payment methods as agreed. Payment is required before shipment.

 

Shipping & Delivery

Q: How long does it take to process an order?
A: We handle and prepare orders within 2–3 business days after payment confirmation.

Q: What is the transit time for deliveries?
A: Transit typically takes 4–6 business days once shipped. Delivery times may vary based on destination, customs, or local conditions.

Q: Is shipping free?
A: Yes — we offer free shipping on all orders with no hidden fees.

Q: How will my order be packaged?
A: Products are packaged in secure, temperature-controlled packaging to maintain freshness—fresh and live items under chilled conditions, frozen items kept properly frozen.

 

Refunds, Returns & Cancellations

Q: What is your refund policy?
A: We offer free refunds if you let us know within 30 days of receiving your order. Claims due to damage or quality issues should include photos for quicker resolution.

Q: Can I cancel or modify an order after placing it?
A: Modifications or cancellations are possible if requested before an order is processed and shipped. Please contact our support team as soon as possible with your order number.

 

Sustainability & Certifications

Q: What sustainability standards do you follow?
A: We adhere to certifications and programs such as HACCP, FDA, EU, ISO, and sustainable fisheries initiatives. Our harvesting practices are designed to protect marine ecosystems.

Q: How can I verify your product’s sustainability or origin?
A: Upon request, we can provide documentation or certification details showing the origin, the sustainable fishery, or source of your seafood.

 

International Orders

Q: Do you ship internationally?
A: Yes — we export globally, including Asia, Europe, the Americas, and the Middle East. Shipping times and customs may vary depending on destination.

Q: Will I have to pay customs duties or import taxes?
A: International customers may be responsible for customs duties, import taxes, or other fees imposed by local authorities in their country. These are not included in the product price or shipping cost.

If you have other questions, or if something isn’t clear, please Contact Us—we’re always here to help ensure your experience with Coastal4Seafood is excellent.